Drivers will need to send the link to their personalized website to the Rider before closing the trip [after which it is too late].
What I do is while en-route to customer I’ll send them a SMS Text letting them know I’m coming. This way the relay phone # is fresh in my history and the last used.
Then before closing the trip, I’ll send them a final Text, like this:
Thank you for being a great passenger.. I’ve rated you 5 stars, and I hope I’ve earned the same. Tips/Free Rides/Follow Up/RSVP: https://tftr.ca
Instead of copying/pasting the text every time, I create macros which replace a key phrase with the text.
For example – Tell it to replace “..1” or some other unique tag that you wouldn’t normally type with your key phrase.
For iOS devices, you can find this in Settings -> General -> Keyboard -> Text Replacement
For Android I downloaded and set-up a free program: Texpand – Text Expander
Sample SMS MacrosUse these to communicate easily and consistently with your riders
|..0||Thank you for being a great passenger! Learn how to keep a high rating... Check out my secure website - Tips/Free Rides/Follow Up/RSVP ---> https://tftr.ca/geoff|
|..1||I'm on my way. See you soon. Please be at the curb when I arrive. Thanks. Geoff.|
|..2||I'm two minutes away. See you soon.|
|..3||I don't have an exact address. What business are you close to?|
|..4||Thanks for the info. I will be there shortly.|
|..5||What is the name of the building/business you are in front of?|
|..6||I'm outside. Do I have the right place? Can you see me?|
|..7||I'm on my way with your UberEats order. See you soon. Please make sure your porch light is on so I can find you easier. Thanks. Geoff|
|..8||Geoff from Uber here. You are a bit of a drive to pick up. Are you okay waiting for me?|
|..9||I am heading upstairs to DEPARTURES to pick you up. Do you have your luggage and good to go??|
|..91||See you at door 1. it is the furthest door to the left looking towards the outside. See you soon.|
|..912||See you at door 12. it is right beside the Marriot hotel. See you soon|
|..11||Thank you for being a great passenger... I've rated you 5 stars, and I hope I've earned the same. Tips/Free Rides/Follow Up/RSVP: tftr.ca/geoff|
Screen Shot (iOS):
Screen Shot (Android):